Help Center & Frequently Asked Questions

Quick answers about Getting started, Cards & Fees, Security & Verification, and Business & API.

Getting Started

How do I sign up for Loompay?

Loompay operates on an exclusive invite-only basis. To get started, simply click “Get Access” to open our official Telegram support bot. Chat with our team to request your invite code. Once approved, you will receive a direct link to launch the Loompay Mini App and create your wallet.

We prioritize security and quality of service. The invite system allows us to onboard users gradually, ensuring our support team can provide a premium, personalized experience to every cardholder during our initial rollout.

No. Loompay is built entirely within Telegram. You can manage your balance, view transactions, and top up your card without ever leaving your chat window. It’s light, fast, and secure.

Card & Fees

What are the fees for using the card?

We believe in simple, transparent pricing.

  • Transaction Fees: 0% (Free). You pay nothing when you spend.
  • Monthly Fees: $0.00.
  • Loading Fee: We charge a small fee only when you top up your card with crypto.

Currently, we support USDT (Tether) and USDC (USD Coin) on major networks (TRC-20, ERC-20, BEP-20). We use stablecoins to ensure your card balance always matches exactly what you deposited, without volatility.

Your virtual card is a Mastercard. You can use it anywhere Mastercard is accepted globally—for online shopping, subscriptions (like Netflix or Spotify), and in physical stores via Apple Pay or Google Pay.

We are currently issuing USD-denominated cards. EUR cards are in the final stages of testing and will be available to all users very soon. Join our Telegram announcement channel to be the first to know.

Security & Verification (KYC)

Is KYC (Identity Verification) required?

Yes. Loompay is a fully compliant service. To issue a valid Mastercard in your name, we are legally required to verify your identity.

The process takes less than 2 minutes inside the app. You will generally need:

  1. A valid government-issued ID (Passport, Driver’s License, or National ID).
  2. A quick selfie verification.

Absolutely. While the interface is in Telegram, your funds are held by regulated banking partners and secure custodial vaults. Telegram does not have access to your private keys or your fiat balance. We use bank-grade encryption to ensure your data and funds are protected.

Business & API

Can I issue cards for my employees?

Yes. Our B2B solution is designed for this. You can instantly issue multiple virtual cards for your team, manage limits, and track expenses in real-time.

Yes. Developers and businesses can integrate with Loompay to programmatically issue cards and fund them via stablecoins. Visit our Business Solutions page to view the documentation and request API access.